1. We accept both Cash on Delivery (COD) and prepaid orders. Details are provided during checkout.
2. Please note that Cash on Delivery (COD) may not be available in certain pin codes. COD availability depends on the courier services and postal codes they cover.
3. We apologize for any inconvenience this may cause. To check if COD is available in your area, please enter your pin code during the checkout process. If COD is not available for your pin code, you will need to choose a different payment method or alternative address to complete your purchase
   
   

1. We aim to process your order promptly, typically within 48 hours. Following the processing period, you can expect your order to be delivered within the standard delivery time frame, which usually falls within 5 to 12 working days.
2. Please note that delivery times may vary based on your location and other factors.We provide estimated delivery times as a guideline.
   
   

1. Our order confirmation process operates as follows: For prepaid orders, the order is immediately confirmed upon placement.
2. For COD orders, our team will initiate a confirmation call to the customer. It’s essential to answer this call to confirm the order; otherwise, the order may be canceled after several unsuccessful attempts.
   
   

We understand the importance of a smooth shopping experience for you, and that’s why we place confirmation calls for COD orders.
As Inaccurate contact information can sometimes lead to inconveniences during delivery. By verifying your contact details, we aim to ensure that your order reaches you without any Trouble.

We’ve partnered with esteemed courier companies to ensure the timely delivery of your orders. Depending on your location, you can expect your items to arrive at your doorstep within 5-12 business days.   
Rest assured, all orders are carefully packaged in fully sealed packages, guaranteeing that your products reach you in Accurate condition.

Yes, we accept returns and exchanges within 10 days of delivery. Items must be unused and in their original condition with tags and packaging.
We offer exchanges for size, and color (if applicable) as well as product-to-product exchanges. If, for any reason, you need to return a product, the refund will be credited to your Recreeds Wallet
For any return or exchange requests, we kindly request that you self-ship the products back to us. This ensures a smooth and efficient process. Please reach out to our customer support team for detailed instructions and assistance with your self-shipment.
Please note, The further process will be done regarding the return or exchange after receiving the self shipped package at our warehouse and the quality check is done.
Please refer to our website’s Return and Exchange Terms and Conditions for Complete information regarding our policies.

In the unfortunate event that you receive a damaged, defective, or find items missing from your order, please note that it is mandatory to provide us with an unboxing video of the package. Without this video, we regret to inform you that we will not be able to assist you with your case.

In case of receiving a damaged, defective, or find items missing from your order we need the Unboxing video of the package because:

1. This video will be the crucial evidence that helps us investigate and resolve issues promptly.
2. We are dedicated to delivering the best shopping experience possible, including your peace of mind.
3. Instructions for recording an unboxing video are included on every package for your convenience.
4. This video ensures a smooth resolution process for any issues such as damage, defects, or missing items.
5. Following these guidelines not only safeguards your customer rights but also empowers us to address concerns efficiently.
6. Your satisfaction is our highest priority, and your cooperation in recording an unboxing video is greatly valued.

Our cancellation policy may vary depending on different scenarios. Please refer to the following information for details.

1. Confirmation Call for COD Orders: COD orders will be confirmed via a confirmation call. If a customer misses the call or is unable to answer, the order will be canceled after a few attempts, and the customer will need to place a new order.
   
   
2. Cancellation Within 24 Hours: Customers can request order cancellation within 24 hours of placing an order if the order has not been manifested. In such cases, a refund will be initiated to the customer’s source account.
   
   
3. Cancellation of Manifested Orders: If a manifested order needs to be canceled upon the customer’s request, the refund will be credited exclusively to the customer’s Recreeds Wallet.
   
   
4. In-Transit Order Cancellation: If an order is in transit and the customer wishes to cancel it or if the shipment remains undelivered, the package must first reach our warehouse. Only then can we either re-ship the order (if applicable) or initiate a refund to the customer’s Recreeds Wallet.
   
   
5. Contact Customer Service: For more information about cancellations or specific inquiries, please don’t hesitate to contact our customer service team. They will be happy to assist you.

You can easily get in touch with our dedicated customer support team via Whats-app. Mail, Instagram DM or phone. Just click on the “Contact” option where you’ll find all the necessary information for reaching our agents who are ready to assist you with your queries.

1. Contact Customer Service: If you wish to make modifications to your order, please contact our customer service. Please be aware that the possibility of modifications varies depending on the specific circumstances.

2. Modifiable Changes: You can update your billing and shipping addresses, as well as your contact number, but please do so before the order is dispatched.

3. Post-Dispatch Assurance: Once the order has been dispatched, we cannot guarantee modifications as we need to coordinate with our courier partners.

4. Non-Modifiable Aspects: Please note that modifications do not apply to changing the ordered product, its size, color, or Changing the name and email address registered during the order placement process.

If you’ve successfully made the payment, but your order has not been placed, please don’t worry. Sometimes, there may be a delay or technical glitch in the order processing system.

To resolve this issue, please reach out to our customer support team with the payment details, and we will investigate and assist you in ensuring your order is placed correctly.

Also, In some cases, payments might encounter delays within the payment gateway during the transaction process. If you’ve experienced a deduction from your end but the payment has not reached us, it’s possible that the funds are stuck in the payment gateway.

If this happens, the payment may be returned to you. To get further information and resolve the issue, we recommend contacting your bank.”