COD orders will be confirmed via a confirmation call. If a customer misses the call or is unable to answer, the order will be canceled after a few attempts, and the customer will need to place a new order.

Customers can request order cancellation within 24 hours of placing an order if the order has not been manifested. In such cases, a refund will be initiated to the customer’s source account.

If a manifested order needs to be canceled upon the customer’s request, the refund will be credited exclusively to the customer’s Recreeds Wallet.

 If an order is in transit and the customer wishes to cancel it or if the shipment remains undelivered, the package must first reach our warehouse. Only then can we either re-ship the order (if applicable) or initiate a refund to the customer’s Recreeds Wallet.